Living Well Homes’ Response to COVID-19
March 19, 2020
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The health and safety of our communities are our top priorities. With growing concerns regarding COVID-19, we are committed to keeping our residents and staff safe. We are paying extremely close attention to directives from the US Government, Center for Disease Control and Prevention, and the World Health Organization for updates about the virus.
As such, we are making a few changes to our daily operations for the safety and well-being of our residents and staff.
- VISITORS: Our residents are to kindly ask their family and friends to postpone any non-essential visits to our communities.
- OFFICE HOURS: Organization-wide, our office hours are officially by appointment only. This means our leasing office doors will be locked and correspondence with our management teams can be conducted electronically or over the phone, contact us here! Our residents have been instructed not to go to the office.
- CONTACTLESS RENT PAYMENT: For information on setting up online rent payments, our residents have been instructed to contact their management team. For check or money orders, we have instructed residents to use their community rent drop box.
- PACKAGES: We are no longer accepting any packages in our offices. All packages are to be retrieved from a community’s parcel center or be delivered to the resident’s door – this applies to oversize packages as well. We recommend washing your hands after accepting any package!
- MAINTENANCE REQUESTS: All maintenance requests must be exclusively submitted digitally, in writing via email or online submission via our resident resources page. Should a resident not have access to these tools, they have been instructed to contact their manager for special instructions. We have instructed residents to continue to submit all maintenance requests and our staff will deem which requests require emergency attention. While we can only accommodate emergencies for the time being, we need to be aware of all internal issues so we can properly prioritize and care for our residents’ homes.
- COMMON AREAS: All common areas of our properties (including clubhouses, business centers, pools, restrooms, communal kitchens, rec rooms, playgrounds, gyms) are closed until further notice.
- LAUNDRY ROOMS: Will remain open and will be cleaned throughout the day. Intermittent closures for cleaning may occur. We are encouraging residents to disinfect any shared surface prior to handling and to wait for their laundry at home or within 6 feet of another resident. We ask our resident to be conscientious during this difficult time and do not leave clothing sitting on countertops or in our machines, to not touch anyone else’s possessions or clothing. Should our residents need to refill their laundry card from a terminal located in a shared space, our staff are ready and able to accommodate- our residents should call or email their management team for assistance!
- STAFF: Our management teams are experiencing higher than normal call and email volumes, we thank everyone for their patience as we work to run our properties as safely and efficiently as possible.
We will keep this page updated to reflect any changes. We are here to answer any of your questions, contact us here! We remind you that our enforced precautions are not to create further panic or anxiety, but to keep our beloved residents safe and protected. Our health and safety recommendations for our residents are as follows:
Living Well Homes’ Health and Safety Recommendations for COVID-19:
- Wash your hands thoroughly with hot water and soap for 20 seconds, regularly throughout the day.
- Avoid touching your eyes, nose and mouth.
- Please take extra measures to disinfect commonly touched features in your home, such as doorknobs, light switches, and bathrooms.
- If you are diagnosed with COVID-19, please follow all instructions by your treating physician and inform your management team immediately by phone or email.
- If you have any questions or concerns about your health, please follow the guidelines prepared by the CDC.